We stand behind our all products is satisfaction guaranteed.

Herolily Ice Pack may be returned within 30 days of delivery date.

  • Customer is responsible for the shipping fees associated with returning the product
  • Refund will be given as money back or item exchange (buyer’s choice)
  • 20% restocking fee may apply
  • Refunds will be made in the form of the original payment. Any credit for gift returns will be issued to the original purchaser.

Only items purchased from Herolilyusa can be accepted for return.

Please call us at 1-626-688-7287 to initiate your return.